done99 is committed to providing a safe, fair, and enjoyable gambling environment for all Pakistani players. Gaming should be fun — and done99 gives you the tools to keep it that way.
Set daily, weekly, or monthly PKR deposit limits in your account settings. Takes effect immediately.
Cap your maximum net loss over any 24-hour, 7-day, or 30-day period to protect your bankroll.
Set time limits per session. done99 will alert you when your limit is reached and display total time played.
Take a short break from done99 for 24 hours, 7 days, or 30 days. Your account resumes automatically after.
Permanently or temporarily exclude yourself from done99. Minimum 6 months — contact support to activate.
On-screen pop-ups at set intervals showing time played and net position — keeping you informed and aware.
Sign in at done99.vip using your registered mobile number or email and password.
Click your profile icon in the top-right corner and select "Responsible Gaming" from the dropdown menu.
Choose from deposit limits, loss limits, session timers, or cool-off period. Enter your preferred value in PKR or minutes/hours.
Limits take effect immediately and cannot be increased for a minimum of 7 days to prevent impulsive changes during play.
For self-exclusion, contact the done99 support team directly at [email protected]. Exclusions are activated within 24 hours and are strictly enforced.
If you recognise any of the above warning signs in your own behaviour, please use the self-exclusion tool available through your done99 account settings, or contact our support team at [email protected]. You do not need to be at a crisis point to seek help — early intervention leads to better outcomes.
At done99, responsible gaming is not a compliance exercise or a footnote in the terms and conditions — it is a core operational value that shapes how we build and run this platform. We understand that for the vast majority of done99 players across Pakistan, gambling is exactly what it should be: a form of entertainment, a bit of excitement on a PSL match night, a few spins on a favourite slot after work. For most people, it stays that way. But done99 also recognises that for a small number of players, gambling can become a problem that affects their finances, relationships, and mental wellbeing — and we take that reality seriously.
The 18+ age restriction is done99's most fundamental responsible gaming policy. No person under the age of 18 may register or use done99 under any circumstances. This is not a technicality — it is a firm, enforced boundary. done99 uses age verification technology and CNIC document checks to confirm the age of players before real-money play is permitted. Any account found to belong to a minor will be permanently closed and all associated funds will be returned to the verified adult responsible for the payment method used.
We also strongly encourage parents and guardians in Pakistan to make use of parental control tools available on devices and through internet service providers to prevent underage access to online gambling platforms. If you share a device with younger family members, ensure that done99 sessions are closed completely when not in use, and that your login credentials are not accessible to children.
done99's self-exclusion programme is available to all registered players. A player who believes they are developing a gambling problem — or who simply wants to take a break from done99 for any reason — can request a temporary exclusion (minimum six months) or a permanent exclusion by contacting the done99 support team. During an exclusion period, the account is locked for all gaming activity, bonus offers, and marketing communications are suspended, and login is disabled. done99 takes exclusion requests with absolute seriousness and processes them within 24 hours without question or pressure.
The deposit and loss limit tools are designed to give players active, real-time control over their spending on done99. Setting a daily deposit limit of, say, Rs 500 or Rs 1,000 means that done99's system will automatically decline any deposit attempt that would breach that limit — no willpower required. Loss limits work the same way. Once a limit is in place, it cannot be increased for a minimum of seven days, which prevents impulsive decisions made during a losing session from undoing a sensible spending plan.
Session timers and reality checks serve a different but equally important purpose. Extended gambling sessions can cause players to lose track of time and perspective — a well-documented psychological phenomenon that affects players globally, from Rawalpindi to Faisalabad. done99's session timer feature sends an on-screen notification after your chosen interval (30 minutes, one hour, two hours) showing exactly how long you have been playing and your net position for the session. This simple reality check helps players make informed decisions about whether to continue, take a break, or stop for the day.
done99's customer support team is available 24/7 in English, and all support agents are trained to handle responsible gaming conversations with care and without judgment. If you reach out about a gambling concern — whether for yourself or a family member — you will be treated with respect and connected to the appropriate tools or escalation options quickly. Email [email protected] at any hour and a response will follow.
Gambling should only ever be funded from disposable income — money that is genuinely spare after all household expenses, bills, food, and family obligations in Karachi, Lahore, Islamabad, or wherever you are located. done99 strongly discourages borrowing money to gamble. If you find yourself considering taking a loan, using a credit line, or asking family members for money to fund gambling on done99 or anywhere else, this is a serious warning sign and you should use the self-exclusion tool immediately.
Remember that all casino games on done99 — slots, live dealer tables, crash games, bingo — are games of chance. The house edge means that over the long run, losses are the mathematically expected outcome. done99 does not guarantee wins. Every session should be approached with the expectation that the money deposited may be lost entirely. Bet only what you can genuinely afford to lose, and treat any winnings as a pleasant bonus rather than a reliable income source.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use done99's responsible gaming tools or contact our support team.
Have I spent more on done99 this week than I planned to?
Have I tried to "win back" money I lost by placing bigger bets?
Has my gambling caused stress or arguments with family members?
Do I think about gambling frequently during the day when I'm not playing?
Have I missed work, studies, or family responsibilities because of time spent gambling?
Have I used money set aside for bills, rent, or food to deposit on done99?
Have I hidden how much I gamble from people close to me?
Contact done99 support at [email protected] to activate temporary (6-month minimum) or permanent self-exclusion from the Platform. Processed within 24 hours.
Log in to your done99 account and navigate to Responsible Gaming in your profile settings. Set deposit, loss, and session limits in PKR or minutes. Immediate effect.
Available 24/7 in English. Email: [email protected]. All responsible gaming conversations are handled with complete confidentiality and care.
If gambling is affecting your life, speaking to a trusted family member, friend, or community elder in your city can be an important first step towards getting support.
done99 gives you full control — deposit limits, session timers, self-exclusion, 24/7 support & more. 18+ only.