done99 Frequently Asked Questions

Registering on done99 takes under two minutes. Click the Register button on done99.vip, enter your mobile number, choose a password, and fill in your basic details including your date of birth. You must be 18 or older to register. A verification code will be sent to your mobile number — enter it to activate your done99 account and you are ready to deposit and play.

done99 requires a copy of your valid Pakistani CNIC (Computerised National Identity Card) for identity and age verification. You may also be asked to provide a screenshot or statement from your JazzCash, Easypaisa, or bank account confirming that the payment method is registered in your name. KYC verification is mandatory before your first withdrawal is processed.

On the done99 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive an SMS or email with a one-time reset link. Click the link, set a new password, and log back into done99. If you do not receive the reset message within five minutes, check your spam folder or contact [email protected].

No. done99 strictly permits one account per person, household, IP address, and payment method. Creating duplicate accounts is a breach of our Terms and Conditions and will result in all related accounts being permanently closed and any balances forfeited. If you have accidentally registered twice, contact done99 support immediately to resolve the situation before it affects your funds.

To permanently close your done99 account, email [email protected] from the address registered to your account and request permanent closure. Withdraw any remaining balance first, as done99 cannot process withdrawals to a closed account. For responsible gaming-related closures, our team can also activate a self-exclusion in place of a standard closure, which prevents re-registration during the exclusion period.

The minimum deposit on done99 via JazzCash or Easypaisa is Rs 200. This low entry point makes done99 accessible to players across Pakistan regardless of budget. For bank transfers (HBL, UBL, Meezan Bank, Bank Alfalah), the minimum deposit is Rs 1,000. The maximum deposit per transaction via mobile wallets is Rs 50,000, and Rs 200,000 via bank transfer.

JazzCash withdrawals on done99 are typically processed within 15 to 60 minutes of approval. Easypaisa withdrawals follow the same timeline. Bank transfer withdrawals (HBL, UBL, Meezan Bank, Bank Alfalah) take 1 to 3 business days. USDT crypto withdrawals are usually completed in under 30 minutes. All withdrawals require completed KYC verification before they can be approved and sent.

done99 does not charge any platform fees on deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges, which are outside done99's control. We recommend checking your provider's fee schedule before initiating large transactions. All amounts displayed at checkout on done99 are in PKR and reflect the net amount credited or debited to your done99 balance.

Common reasons for a delayed done99 withdrawal include: pending KYC verification, unmet wagering requirements on bonus funds, a withdrawal amount that triggers an enhanced AML review, or technical delays on the payment provider's side. Log in to your done99 account and check the Withdrawal Status section for real-time updates. If the status shows "Pending" for more than 3 hours, email [email protected] with your transaction reference number.

Yes, done99 accepts deposits via Meezan Bank, Bank Alfalah, HBL, and UBL bank transfers. To deposit via bank transfer, select your bank in the Cashier section of done99, copy the provided account details, and initiate the transfer from your online banking app or branch. The minimum bank transfer deposit is Rs 1,000 and processing typically takes up to one business day before the funds appear in your done99 balance.

Yes, done99 supports USDT (TRC-20 and ERC-20) for both deposits and withdrawals. USDT deposits are credited to your done99 balance after the required network confirmations, typically within 10 to 20 minutes. USDT withdrawals are processed within 30 minutes of approval. Minimum USDT deposit is equivalent to approximately Rs 1,000 at the time of the transaction. KYC verification is required for all crypto withdrawals on done99.

done99 offers over 1,000 slot games including a full library of JILI slots, which are among the most popular with Pakistani players. JILI titles on done99 include Fortune Gems, Crazy 777, Money Coming, Golden Empire, and Super Ace, among many others. done99 also features slots from other certified providers, covering classic 3-reel games, modern 5-reel video slots, and progressive jackpot titles with PKR-denominated prizes.

Yes, done99's cricket betting section covers PSL (Pakistan Super League) matches in full, including match winner, top batsman, total runs, over/under, and live in-play markets. done99 also covers international cricket including PCB bilateral series, ICC tournaments, and domestic T20 competitions. All cricket betting markets on done99 are settled in PKR and odds are updated in real time throughout each match.

Yes. All casino games on done99 use certified Random Number Generator (RNG) technology, which is independently audited to ensure truly random and fair outcomes. Live dealer games use physical equipment operated by trained croupiers in studio environments — these cannot be manipulated. The published Return to Player (RTP) percentages for each slot on done99 are independently verified figures that accurately reflect the game's long-term payout rate.

Yes, done99 is fully optimised for mobile play. The done99.vip website is a responsive web app that works seamlessly on all modern Android and iOS smartphones and tablets without requiring a separate app download. Simply open done99.vip in your mobile browser (Chrome or Safari recommended), log in, and access the full game library — slots, live casino, cricket betting — all with touch-friendly controls and fast loading times even on standard mobile data connections across Pakistan.

done99's live casino includes a broad selection of tables streamed in real time from professional studio environments. Games available include live baccarat, live roulette (multiple table variants), live blackjack, live poker, live Andar Bahar, live Teen Patti, and game-show style titles. done99 also features Ezugi live dealer tables, which are particularly popular with South Asian players due to Ezugi's expertise in regional game preferences. Tables run 24/7.

done99 offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus percentage and maximum bonus amount in PKR are displayed on the done99 Promotions page at the time of your registration — these figures are updated periodically. To claim the welcome bonus, opt in during the deposit process and ensure your deposit meets the minimum qualifying amount stated in the current promotion terms.

A wagering requirement is the number of times you must bet the bonus amount (or sometimes bonus plus deposit) before the bonus funds can be withdrawn as real money from your done99 account. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total bets using bonus funds before withdrawal is permitted. The specific wagering requirement for each done99 bonus is always stated in its promotion terms.

done99 runs promotional campaigns throughout the year that may include free spins on selected JILI slots or other featured titles. These are typically offered as part of deposit match promotions, reload bonuses, or special event campaigns tied to PSL season, Eid celebrations, or new game launches. Check the Promotions section of done99.vip regularly for current free spin offers. No-deposit bonuses are offered selectively — watch for email and SMS notifications on your registered done99 account.

Most bonuses on done99 are limited to one claim per player, per household, and per payment method. However, done99 runs recurring reload bonuses and loyalty rewards that active players can access on an ongoing basis. The welcome bonus is a one-time offer for new accounts only. Attempting to claim a first-deposit bonus on a second account is treated as a bonus abuse violation and will result in account closure and forfeiture of all associated funds under done99's Terms and Conditions.

Yes, done99 rewards active players through a tiered loyalty programme. Players earn loyalty points for every real-money bet placed on slots, live casino tables, and sports betting. Accumulated points unlock higher tiers which come with benefits including faster withdrawal processing, higher deposit limits, dedicated account management, and exclusive bonus offers. Full details of the done99 loyalty programme tiers and point earning rates are available in your account dashboard under the Rewards section.

The minimum age to register and play on done99 is 18 years. This is a strict, enforced policy — not a guideline. done99 verifies the age of all players using CNIC documentation before withdrawals are permitted. Any account found to belong to a person under 18 will be immediately and permanently closed, and all associated funds will be handled in accordance with done99's underage gambling policy. Parents are encouraged to use device-level parental controls to prevent underage access.

To self-exclude from done99, email [email protected] from your registered email address and request a self-exclusion. State whether you want a temporary exclusion (minimum six months) or a permanent exclusion. done99 activates all self-exclusions within 24 hours. During the exclusion period, your account is locked for all gaming activity, all marketing communications are suspended, and you cannot re-register. Self-exclusion on done99 is taken with absolute seriousness — there is no pressure, no delay, and no questions asked.

Yes. done99 allows you to set daily, weekly, or monthly PKR deposit limits directly from your account settings under the Responsible Gaming section. Once set, the limit takes effect immediately and cannot be increased for a minimum of seven days — this waiting period prevents impulsive changes during a losing session. You can decrease your limit at any time with immediate effect. done99 strongly recommends setting a realistic deposit limit as part of a healthy approach to online gaming.

Yes. done99 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Personal and financial data is stored on secured servers with role-based access controls limiting internal access to authorised done99 personnel only. done99 does not sell, rent, or trade your personal data to any third party. Full details of how your data is collected, used, and protected are available in done99's Privacy Policy at done99.vip/privacy-policy.

If you are concerned that gambling is negatively affecting your finances, relationships, or mental wellbeing, please act immediately. Use the self-exclusion feature available through your done99 account settings, or email [email protected] to request an immediate exclusion. You can also set a Rs 0 deposit limit to prevent any further deposits while you take stock of the situation. done99's support team is available 24/7 and all responsible gaming conversations are treated with complete confidentiality and care.