done99 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how done99 ("done99", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who access or use the done99.vip website and any associated services including casino games, sports betting, live dealer products, promotions, and customer support.

done99 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. By registering an account on done99, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

done99 is the data controller in respect of personal data collected through done99.vip. As data controller, done99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions regarding this Policy or the manner in which done99 processes your personal data, you may contact done99 at the contact details provided in Section 13 of this Policy.

3. Personal Data We Collect

done99 collects the following categories of personal data in the course of providing its services:

4. How We Collect Your Data

done99 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically as you interact with done99.vip, including through cookies, server logs, and similar tracking technologies described in Section 7.
• Third-party sources: Where permitted, done99 may receive identity verification data from trusted KYC service providers, fraud prevention agencies, or payment processors to supplement the data you provide directly.

5. Purposes and Legal Bases for Processing

done99 processes your personal data for the following purposes and on the following legal bases:

• Contract performance: To create and manage your done99 account, process deposits and withdrawals via JazzCash, Easypaisa, HBL, and other supported methods, and deliver the casino and betting services you have requested.
• Legal compliance: To fulfil anti-money laundering (AML) obligations, verify your age and identity in accordance with our 18+ policy, and respond to lawful requests from competent authorities.
• Legitimate interests: To detect and prevent fraud, collusion, and cheating; to monitor for responsible gaming concerns; to improve our platform; and to ensure the security of done99's systems.
• Consent: To send you marketing communications about done99 promotions, bonuses, and new features where you have given explicit consent. You may withdraw this consent at any time.

6. Sharing Your Personal Data

done99 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processing partners receive necessary financial data to process your transactions. These parties act as independent data controllers for their own processing activities.
• KYC / identity verification providers: Third-party services engaged to verify your identity and age for compliance purposes.
• Game software providers: Technical data such as player identifiers may be shared with certified game studios to deliver gameplay and calculate results.
• Fraud prevention and security services: Where necessary to investigate or prevent fraudulent activity or security breaches.
• Legal and regulatory authorities: Where done99 is required to disclose personal data in response to a lawful court order, regulatory demand, or legal process.

All third parties with whom done99 shares personal data are required to process that data in accordance with applicable data protection standards and done99's instructions.

7. Cookies and Tracking Technologies

done99.vip uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly necessary cookies: Essential to the functioning of the Platform — for example, maintaining your login session and remembering your language preference. These cookies cannot be disabled.
• Performance and analytics cookies: Used to understand how players interact with done99.vip, which pages are most visited, and where technical errors occur. The data collected is aggregated and does not identify individual players.
• Functional cookies: Remember your preferences such as bet size defaults or game lobby filters to personalise your done99 experience.
• Marketing cookies: Where you have consented, these cookies help deliver promotional content relevant to your interests as a done99 player.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of done99.vip.

8. Data Retention

done99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory obligations. Specific retention periods include:

• Account registration and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with AML obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

Where personal data is no longer required, done99 will securely delete or anonymise it in accordance with its internal data destruction procedures.

9. Security of Your Personal Data

done99 implements and maintains a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and done99's servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that done99 personnel can only access personal data on a strict need-to-know basis.
• Multi-factor authentication for administrative access to systems holding player data.
• Regular security audits and vulnerability assessments of done99's technical infrastructure.

While done99 takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. If you believe your done99 account has been compromised, please contact [email protected] immediately.

10. Your Rights

Subject to applicable law, you have the following rights in relation to personal data held by done99:

• Right of access: To request a copy of the personal data done99 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data, subject to done99's legal retention obligations.
• Right to restriction of processing: To request that done99 limit how it uses your personal data in certain circumstances.
• Right to data portability: To receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (including marketing communications), to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: To object to processing based on done99's legitimate interests where your particular circumstances justify doing so.

To exercise any of these rights, please contact done99 at the address in Section 13. done99 will respond to all verified requests within thirty (30) days. Identity verification may be required before processing rights requests.

11. Children's Privacy

done99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If done99 becomes aware that personal data has been collected from an underage individual, that data will be deleted and the associated account permanently closed. Parents or guardians who believe a minor may have registered a done99 account should contact [email protected] immediately for prompt investigation and account closure.

12. Changes to This Privacy Policy

done99 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, done99 will notify registered players via email or through a prominent on-Platform notice prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of done99 following notification of changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by done99, please contact our Data Privacy team:

When contacting us regarding a data protection matter, please include your registered username, a clear description of your request, and a copy of acceptable identity documentation so that done99 can verify your identity before actioning your request.